Knowledge Base

Tips for KOA.com Setup

Does Your Campground REALLY Have No Sites Available on KOA.com?

Here’s How To Make Sure Guests See The Right Info:

Below, you will find a checklist of setup-related items that could be causing “no availability” to show up for your sites during a KOA.com search. Many times, there are small fixes and tweaks that can make all the difference between partial occupancy and a fully booked campground.

K2 Checklist

  • Assure your System Check is cleared of Actionable Items especially missing Attributes, Rates, or Rules.
  • Review your Online Blackout Dates – these prevent online reservations, but do not affect your Front Desk.
  • Review your Site Closures – these prevent BOTH online & Front Desk reservations.
  • Review Minimum Stay Rules, do you really want to lose a reservation if it is not enough nights?
  • Confirm Pricing Groups are set to Yes for Avail for Online Booking and have at least one photo.
  • Check to make sure Exclude from KOA.com Is not checked in the Site Setup.
  • Re-check Site Lengths and MIN/MAX Length requirements.
  • DO have MAX Length (even for Accommodations & Tents).
  • If using Buffer Length (to have K2 automatically add XX feet to what is entered), be sure the Equipment Length + Buffer Length will not exceed the MAX Length.
  • Verify that sites are set to allow the correct slide outs and if pets are allowed.
  • Do you have your Calendar Season Dates set? These have a direct impact on what the guest sees in the availability calendars on KOA.com during the reservation process.
  • Make sure you don’t have Rate Plans with overlapping effective dates that are auto assigned.
  • Verify that your upcoming Rate Plans are not missing any rates.
  • Visit your KOA.com page to assure the guest will be able to book a reservation successfully.

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