Add a KOA Rewards to a Reservation

Lets say you have a guest who forgot to add their KOA Rewards to their reservation.

To add the KOA Rewards to the reservation, first locate the reservation, then click Edit reservation.
Next, go into the Guest information
Select Choose New Guest
- Here, you can search the KOA Rewards number if you have it, or the guest ‘s last name and zip code to narrow search parameters.
- Searching by the KOA Rewards number it is easiest to start the search with v:, this tells K2 that you are searching only for a KOA Rewards number (v:123456).
- Once located, click on the guest’s name in the list below, and then Save Guest Information.
Continue saving down through each section,
In Stay Charges, click Accept New Charges to bring discount into view.
- This should now show the guest’s KOA Rewards on the reservation.

Thanks for your feedback!

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