Checking in a Reservation
- On the Home screen, click Arrivals.
- Find the guest and click anywhere in their row.
- Click Check In.
- Confirm the information presented and save through each section of the reservation.
- In the Payment Section,
- If the guest has enough KOA Rewards points to process a payment with, you will notice a blue bar that displays how many points are available. Select Pay with Points to process this payment towards the cost of stay.
- If no refund is due and the guest has a remaining balance to be paid, you can then process payment for this.
- In the top left hand side of the screen, click Check In.
- A confirmation e-mail will automatically be sent to the guest’s e-mail address.
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