Check In a Reservation

Checking in a Reservation

• On the Home screen, click Arrivals.
• Find the guest and click anywhere in their row.
• Click Check In.
• Confirm the information presented and save through each section of the reservation.
• In the Payment Section,
  • If the guest has enough KOA Rewards points to process a payment with, you will notice a blue bar that displays how many points are available. Select Pay with Points to process this payment towards the cost of stay.
  • If no refund is due and the guest has a remaining balance to be paid, you can then process payment for this.
• In the top left hand side of the screen, click Check In.
  • A confirmation e-mail will automatically be sent to the guest’s e-mail address.