Knowledge Base

Accessibility Features on KOA.com

Accessibility attributes that are displayed for the guest on KOA.com are set at the Pricing Group level.

Adding Accessibility Features at the Pricing Group level:

  • In Setup, under Rate Management, click Pricing Groups.
  • Click the Pricing Group to Edit.
  • In the Additional Attributes box, click Edit
  • Click the Select Attribute dropdown to choose the attributes to add:
    • Once the attribute has been added, switch the toggle to Yes
  • At least one of these attributes set to yes will be marked as ‘accessible’. See the Quality Assurance Manuals ADA – Accessibility Status Report for information on the guidelines.
  • Accessible Bath
  • Accessible Kitchen
  • Accessible Parking
  • Enlarged Door Openings
  • Enlarged Hallways
  • Fold Down Shower Bench
  • Hand-held Shower Head
  • Lever Door Handles
  • Mobility Accessible
  • Ramp
  • Reduced Height Bathroom Sink
  • Reduced Height Room Fixtures
  • Roll in Showers
  • Shower Chair Available on Request
  • Shower Safety Grab Bars
  • Toilet Safety Grab Bars
  • Visual Alarms
  • Visual Notification for Doo
  • Click Save

    Accessibility Features on KOA.com
  • On the KOA.com listing, there will be a new link in the bulleted feature list called “Accessibility Features”.
  • Clicking on the link or ‘View Details’ will take the guest to the details screen which includes a column of information about Accessibility Features.
  • On step three of the reservation process, the guest will be presented with an additional notice in the Terms & Conditions to acknowledge they’ve chosen to stay on a site that includes accessibility features.
  • From an accessibility requirement standpoint, the guest will choose a Pricing Group that they have determined will meet their needs based on the attributes and description in the listing.
    • They will also have acknowledged that they chose a site that includes accessibility features.
    • The reservation will be locked to the site that was assigned with a special new lock code called “Accessibility”.
    • There are no built-in charges for the Accessibility lock. However, it is important to note that if a guest used Select My Site with a fee associated with, the fee will still apply.
  • Accessibility features can be applied at the site level, but these do not show up on KOA.com and will not lock sites.
  • Accessibility features applied at the Pricing Group level will apply to ALL sites in the Pricing Group. Therefore, accessibility features should only be added to a Pricing Group that consists of accessible sites.

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