Accessibility Features on KOA.com

Adding Accessibility Features at the Pricing Group level:

• In Setup, under Rate Management, click Pricing Groups.
• Click the Pricing Group to Edit.
• In the Additional Attributes box, click Edit
• Click the Select Attribute dropdown to choose the attributes to add:
  • Once the attribute has been added, switch the toggle to Yes
• At least one of these attributes set to yes will be marked as ‘accessible’. See the Quality Assurance Manuals ADA – Accessibility Status Report for information on the guidelines.

• Accessible Bath
• Accessible Kitchen
• Accessible Parking
• Enlarged Door Openings
• Enlarged Hallways
• Fold Down Shower Bench
• Hand-held Shower Head
• Lever Door Handles
• Mobility Accessible
• Ramp
• Reduced Height Bathroom Sink
• Reduced Height Room Fixtures
• Roll in Showers
• Shower Chair Available on Request
• Shower Safety Grab Bars
• Toilet Safety Grab Bars
• Visual Alarms
• Visual Notification for Doo

• Click Save
   
  Accessibility Features on KOA.com
• On the KOA.com listing, there will be a new link in the bulleted feature list called “Accessibility Features”.
• Clicking on the link or ‘View Details’ will take the guest to the details screen which includes a column of information about Accessibility Features.
• On step three of the reservation process, the guest will be presented with an additional notice in the Terms & Conditions to acknowledge they’ve chosen to stay on a site that includes accessibility features.
• From an accessibility requirement standpoint, the guest will choose a Pricing Group that they have determined will meet their needs based on the attributes and description in the listing.
  • They will also have acknowledged that they chose a site that includes accessibility features.
  • The reservation will be locked to the site that was assigned with a special new lock code called “Accessibility”.
  • There are no built-in charges for the Accessibility lock. However, it is important to note that if a guest used Select My Site with a fee associated with, the fee will still apply.
• Accessibility features can be applied at the site level, but these do not show up on KOA.com and will not lock sites.
• Accessibility features applied at the Pricing Group level will apply to ALL sites in the Pricing Group. Therefore, accessibility features should only be added to a Pricing Group that consists of accessible sites.