Setup – Additional Questions (UDFs)

Additional Questions (UDFs)

• In Setup, under Reservation Setup, click Additional Questions (UDFs)
  • The dashboard will display all Additional Questions that have been entered.
  • To review and/or edit an existing Additional Questions, simply click anywhere on the line to go to the next screen.
  • Ability to Inactivate Additional Questions.

• Creating new Additional Questions (UDFs)
  • Click + Additional Question
  • Description:  Whether a question or comment, the front desk will be prompted to gather additional details during the Reservation. The key is to remind them what to ask without overloading the screen with a long explanation.
  • Select the Type of response that corresponds with question or comment:
    • Yes/No. Allows you to associate a charge code.
    • Text (like a name)
    • Number. Allow you to associate a charge code.
    • A range of options (select from a list defined here)
  • Automatic responses are controlled by the Default Value. Enter the value you want the answer to default to in the box provided.
  • What Stay Type do you want the question to appear on?
    • Short Term Stays or on Long Term Stays?
  • Charge Code: associate charges to be brought into a reservation. The charges are based off the response to the question.
  • Site Classes:  Continuing with the Pet Example, in this case we only charge for pets if they stay in a cabin. We want to tie the UDF to a specific site class (in this case accommodation).
  • Do you want this UDF to be shown, hidden, required or none on during the Reservation or Registration process?