Setup – Text Setup

Lets discuss the different type of messages and where they will be seen.

Messages

• In Setup, under Text Setup:
  • The dashboard will display all messages that have been entered.
  • To review and/or edit an existing messages, simply click anywhere on the line to go to the next screen.
  • Globe Icon indicates a global default code that can not be edited.
  • Use the trash can on the right to delete unwanted messages.
• Message: communicate with your staff by adding a message to K2.
  • Click + Message
  • Enter the Line number where you want the message to display on the screen
  • Give the message a Title
  • Select the Type of Message:
    • Messages: Whether setting up an active Alert for today to let all staff know about important information (Big Event, VIP guest, bad weather, etc.) or a Date specific communication. These messages will show up on the navigation bar on K2.
    • Alert: communicate information as an alert to the front desk that displays in red on the K2 home page. This particular message is only valid if the “Active” box is checked.
    • Calendar: If there is a specific day or range of days to communication information to the Front Desk (These are the big activities going on this week.)
    • Welcome: Create a “Welcome to Work” type message for your staff. Maybe provide a daily update or important stuff going on in the campground that day.
  • Create the message text
  • Click Save
• Receipt Message: gives the ability to make sure we outline different information for different transactions. For example, a gift card transactions receipt will have different verbiage than KampStore transaction receipt.
  • Click + Receipt Message
  • Give the receipt message a Name.
  • Check the Active button if this receipt message is currently active. This can be changed later.
  • Classify the Type of message, essentially when does the message print on the receipt.
  • Does this message Allow Signature Capture, if so, move the slider to the right.
  • Give the message a Priority. What line on the receipt will this message appear as?
  • Enter the Dates that you want this message to display.
  • Enter the receipt text you want displayed to the guests.
  • Click Save
• Terms and Conditions
  • Click + Terms and Conditions
  • Simply create a title
  • Add a marketing friendly Term or Condition. The key here is to keep the description short and to the point. As the guest will be seeing this when it is applied to a discount. Make sure to keep it very marketing friendly and guest-centric.
  • Click Save
• Text Fields: Input text for the guest or Front Desk to see to help with booking and cancelling reservations.
  • Click Text Fields
  • Enter your campgrounds Cancellation Policy here.
    • Guests will see this confirmation and will also display on KOA.com.
  • STS Confirmation Notes are for short term reservations that your guests will see. 
  • Cancellation Instructions are for your staff only. These are reminders or tips that you want your front desk to remember when a cancellation occurs.
  • LTS Confirmation Notes are for long term reservations that your guests will see.
  • Guest Arrival Instructions is where you will put the instructions for your guests upon their arrival.
  • Click Save